Opening Media Files from a Vault in Windows 8

Kelly Jepsen -

An error or blank screen will appear when you open a media file from a Vault in Windows 8. As a workaround, we advise not to use the default Windows 8 viewer for such files. Follow the steps below to remedy this:

  • Right Click the media file you want to open
  • Select "Open With"
  • Choose a program other than the default Windows 8 viewer

If you want to use this option permanently, follow these steps:

  • Right Click the media file you want to open
  • Select "Open With"
  • Select "Choose Default Program"
  • Choose the file format's new default program
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